FAQ

Creating an account is fast. Open the registration form from the casino homepage, enter your email and basic personal details, choose a secure password, and confirm your country and currency. You’ll receive an email to verify your address; click the link to complete registration. During sign-up you can choose to accept bonuses or tick the “no bonus” box if you prefer no promotional offers. To qualify for most welcome promotions, a minimum deposit of €10 (or equivalent) usually applies. Make sure your personal information matches your official ID to avoid delays during verification. If you run into any trouble, use the live chat or email support@granawin.com for step-by-step assistance.

Granawin’s welcome package typically spreads across multiple deposits. The first-deposit offer is 100% up to €100 plus 100 free spins (eligible games vary). Subsequent welcome boosts commonly include a 75% second deposit bonus and a 50% third deposit bonus with free spins attached. Sports customers may see a 100% boost on the first deposit up to €100 with a lower wagering requirement for sportsbook bets. Most deposit bonuses carry a standard 40x wagering requirement on the bonus amount and are valid for 14 days unless stated otherwise. Some sportsbook boosts use a 5x wagering rule. Free spins are usually tied to specific slot titles and credited on a schedule. Always read the full bonus terms and game weightings in the promo details so you know which games contribute to clearing the bonus.

No-deposit codes are not a permanent feature. Granawin runs occasional no-deposit or free spin drops as limited promotions, seasonal events, or part of VIP campaigns. These offers are typically time-limited and may be targeted or require claiming through the promotions page or an email link. If you’re hunting for a no-deposit deal, keep an eye on the Promotions page and your account notifications. Most welcome and reload offers require a deposit, and the standard promo rules (wagering, validity, eligible games) will apply when a no-deposit offer is active.

Granawin accepts a wide range of options: Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Ripple (XRP), Tether (USDT), Interac, MasterCard, Visa, Neteller, Skrill, and ecoPayz. Supported currencies include BRL, Bitcoin, CAD, EUR, Ethereum, Litecoin, Tether, and USD. This mix lets you choose crypto, e-wallets, or cards based on speed and convenience. Minimum deposit amounts vary by method and promotion; a common minimum for bonus eligibility is €10. Fees and processing windows depend on your provider: crypto transfers often clear rapidly, e-wallets are usually fast, and card or bank transfers can take a few business days. Always check the cashier page for method-specific limits and fees before transacting.

Withdrawal times depend on the method and whether your account is verified. Typical timelines: Cryptocurrencies are often processed within hours after approval. E-wallets (Skrill, Neteller) usually take 24–48 hours after approval. Debit/Credit cards take 2–5 business days depending on the issuer. Bank transfers take 3–7 business days in many cases. Before a first withdrawal, Granawin may request KYC documents which can add processing time. Once verified, internal processing usually speeds up. If a withdrawal takes longer than expected, contact live chat or support@granawin.com with your transaction ID and a screenshot.

Wagering requirements tell you how many times you must bet the bonus (or bonus + deposit, depending on the promo) before you can withdraw winnings from that bonus. Granawin’s deposit bonuses commonly use a 40x wagering multiplier on the bonus amount; sportsbook welcome offers often use 5x on the bonus. Example: if you receive a €50 bonus with a 40x requirement, you must place €2,000 in qualifying wagers (50 × 40) before the bonus funds become withdrawable. Games contribute differently toward wagering: slots normally contribute 100%, while table or live games may count less or be excluded. Always check the specific bonus terms for which amount is multiplied (bonus only vs. bonus + deposit), eligible games, and time limits (commonly 14 days).

Yes. Granawin uses a mobile-optimized site that works on modern Android and iOS devices through your browser—no download required. The mobile interface retains access to slots, live casino, sportsbook, promotions, and the cashier. Game selection adjusts to fit your screen while keeping controls clear and responsive. If you see performance issues on mobile, try updating your browser, clearing cached data, or switching networks before contacting support.

Granawin features titles from dozens of providers, including NetEnt, Play’n GO, Pragmatic Play, Yggdrasil, Quickspin, Red Tiger, Big Time Gaming, and many others. You’ll find a wide selection of slots, table games, jackpot titles, live dealer rooms and specialty games. Game availability can vary by region and device. For a deeper breakdown of providers and standout titles, see our full Granawin Casino review, which highlights popular slots, live options, and software partners to help you find the best games faster.

Verification is required to comply with anti-money laundering and responsible gaming rules and is typically requested before your first withdrawal or if account activity triggers a review. You’ll usually be asked for government-issued ID (passport, driver’s license, national ID), proof of address (utility bill or bank statement dated within 3 months), and proof of payment (photo or screenshot of the card, e-wallet account or crypto wallet). Upload documents securely via your account area. Verification reviews commonly take 24–72 hours; times vary with volume. Providing clear, unedited documents speeds approval. If more information is needed, support will contact you.

If a game freezes or the cashier won’t let you deposit, try these quick checks: refresh the page, test a different browser or device, clear your browser cache, and ensure your internet is stable. If the issue persists, take screenshots and contact live chat for immediate help or email support@granawin.com with the details, timestamps, and any transaction IDs. The support team can investigate game issues, payment holds, or account errors and will guide you through next steps.

Granawin provides tools to help you play responsibly: deposit limits, loss limits, wagering limits, cool-off periods, and self-exclusion options. You can set boundaries directly from your account settings or request temporary or permanent account restrictions through support. If gambling becomes a concern, resources and helpline information are available via the responsible gaming section; support staff will assist with limits and self-exclusion requests. Managing bankrolls and using time-limits helps keep play enjoyable and under control.