Support

Have a question right now? Our live chat is your quickest route. Available around the clock, the Granawin chat connects you with a real team member in seconds — usually under two minutes — so you can get back to playing or resolving account matters without delay. Whether it’s a deposit glitch with Bitcoin or a spins or withdrawal question, the agents handle payment methods across Bitcoin, Ethereum, Visa, MasterCard, Neteller, Skrill, Interac, and they’ll walk you through the fix in plain language.

Email support you can trust

Prefer to send a message? Email support@granawin.com and expect a friendly, detailed reply within 24 hours on average. For complex issues — document checks, verification, or dispute follow-ups — email gives us the space to investigate and deliver clear next steps. If your matter involves bonuses, wager terms (most deposit bonuses carry a standard 40x wagering requirement and are generally valid for 14 days), or transaction records, include the relevant screenshots and IDs to speed up the process.

Phone options and regional coverage

Phone support is available for several regions during local business hours. If you’d like to speak with someone by phone, check our Help Center for the correct regional number and hours. When phone lines are open, wait times are kept short so you can resolve pressing matters like withdrawals or account access quickly.

Self-service help that actually helps

Save time by checking our searchable FAQ and Help Center first. You’ll find clear, step-by-step guides on deposits and withdrawals (including crypto like Tether, Litecoin, Ripple), how to claim welcome packages and free spins, bonus wagering rules, account verification, and troubleshooting common gameplay issues. These guides are written by the same team that answers live chats, so they’re practical and up-to-date.

Knowledgeable people, practical answers

Our support staff are trained across account, payment, and gameplay areas. Expect agents who understand the details of crypto payments, multi-currency wallets (USD, EUR, CAD, BRL, and crypto balances), and game-related queries from the many studios powering Granawin. If you run into a hang-up with a slot provider, a deposit not reflecting, or a question about your VIP status and loyalty rewards, the team will investigate and keep you informed until it’s resolved.

Personal, approachable help — any hour

We aim to make contacting us feel natural and comfortable. Use chat for urgent needs, email for documented cases, or phone for a direct conversation. If you’re chasing a time-sensitive promotion or a limited-time reload, get in touch through chat immediately so we can confirm eligibility and guide you through the steps. Our goal is to answer clearly, act quickly, and get you back in the action with confidence.

For a broader look at what Granawin offers — games, providers, and the full welcome package — see our main review.